Meet The Team

Dr. Faisal Awartani is highly experienced in designing and implementing socio-economic studies, monitoring and evaluation projects; over the course of his career, Dr. Awartani supervised more than 300 projects in policy analysis and reform studies, socio-economic studies,  monitoring, and evaluation. These projects covered areas in education, health, social-political systems, local government, performance assessment, customer satisfaction, and policy analysis for both public and private sector institutions.  At the geographic level,  Dr. Awartani worked on projects that covered Palestine,  Jordan, and Lebanon.   Through these projects, Dr. Awartani worked on designing the tools of research “questionnaires”, sample design, sample selection, data analysis, and reporting.

Dr. Awartani worked with international organizations where he supported them with data collection and data analysis services in support of their monitoring and evaluation activities.  Some of these organizations are fhi360,  Chemonics International (USAID), DAI, ARD, CHF (Global Communities),  UNDP, World Bank,  Quartet,  etc.  For example, Dr. Awartani worked with the USAID-funded projects for supporting the public sectors such as the Palestinian Authority Capacity Enhancement Project (PACE) and the Flagship project for health sector reform.  Through the PACE project, Dr. Awartani worked with five Palestinian ministries to help them develop internal monitoring and evaluation systems.

Dr. Awartani published more than 10 articles in peer-reviewed journals and contributed papers to International conferences, where he developed a statistical methodology for testing the significance of the development projects implemented by international organizations such as USAID, World Bank, UN, DFID, etc.

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Dr. Awartani earned his Ph.D. in statistics in 1993 and his MSc in computer science in 1988 from American University in Washington DC, USA. Dr. Awartani obtained his BA in mathematics from Birzeit University in Palestine in 1986.

Elizabeth Price has 25 years of experience in strategic management of development and humanitarian assistance in fragile states and complex contexts. She has worked with international agencies and governments on designing, implementing, and assessing programming. Ms. Price successfully manages culturally diverse teams, with experience in strategic planning, civic engagement, and governance and reform, among other sectors. She is known for her analytical, problem-solving, and communication skills. Ms. Price is bilingual in English and Arabic and proficient in French.

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At the educational level, Elizabeth earned her BA in Social Anthropology from Harvard University (Magna Cum Laude) and a Post-Graduate Diploma in Psychology from the University of London. 

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Hamza is experienced in research and development with a diverse working background in various sectors and experience conducting market research studies using both qualitative and quantitative methodologies. Hamzah has solid experience in managing market research projects in terms of the design of research, data collection, analysis, and report writing.  Hamza worked on research projects targeting several sectors such as education, health, and economic and social development.  Hamza earned his BA in business and economic development from Ohio State University, USA.

Dr. Lana Shehadeh is an Assistant Professor in the Department of Social Science at the Arab American University of Palestine (AAUP). She teaches graduate courses in Research Methods, Self and Identity in Literature, Readings in Western Cultures, Cultures Definitions and Issues among others. Prior to joining AAUP, she was an Instructor of International Relations at Florida International University (FIU).

Dr. Shehadeh’s research concentrates on the intersection of religion and politics and the importance of gender studies under colonial rule. Her research has been published in Politics & Religion, Ethnic and Racial Studies, Contemporary Arab Affairs, and Arab Studies Quarterly.   

Jamal is an expert in GIS Technology. He holds an MSc in GIS from the University of Leeds, UK, and BSc in Civil Engineering from Birzeit University, and a minor in Mathematics. Jamal is ESRI certified in a number of ArcGIS software. In 2013, Jamal initiated the idea to develop the Geomolg Geoportal to ease access to all fundamental Geospatial data at the national level in Palestine.

In 2016, Jamal participated actively in the Palestine Spatial Data Infrastructure (SDI) project and joined the Group of Experts of the United Nations on Global Geospatial Information Management (UN-GGIM). He got involved in the “Enhancing the Property Valuation System in Palestine” project, which is addressed to the General Directorate of Property Taxation (GDPT), Ministry of Finance, sponsored by the Japan International Cooperation Agency (JICA).

Jamal published articles in technology magazines such as ESRI ArcNews and Azteca Cityworks. He got the Excellence in GIS Implementation (EGI) Award in 2015 in Dubai and the Special Achievement in GIS (SAG) Award in 2016 in CA, USA. Jamal is a part-time lecturer at Birzeit University and conducted many specialized GIS training courses for multiple institutions.

Hiyam Al Natour is a Civil Engineering graduate who has successfully transitioned into a leadership role in administration and finance. Currently serving as the Admin and Finance Manager at Insights for Research, Polling and Training.

Hiyam has extensive experience in managing the financial and administrative aspects of research projects across different sectors. Hiyam has extensive experience in managing expenses of field researchers and research coordinators working across the 16 districts in the West Bank and Gaza.​

Her engineering background provides a solid foundation for analytical decision-making, while her leadership in finance and administration reflects a strong adaptability and commitment to organizational success.

Dr. Bassam Izzat, serves as a research manager at Insights for Training and Research.  Dr. Izzat oversees various steps of the research process, such as ensuring that the questionnaire design or focus group guidelines are in sync with the project objective in coordination with subject matter experts. Dr. Izzat coordinates data collection for both quantitative and qualitative research.  Dr. Izzat oversees the recruiting and training of field researchers responsible for data collection for qualitative and quantitative research projects.  Dr. Izzat works closely with the IT support team at Insights to monitor the quality of collected data. At the education level, Dr. Izzat earned his MA and his Ph.D. in sociology from the University of Tunis.  Throughout his career, Dr. Izzat supervised several research projects, primarily qualitative ones. He moderated many focus groups and produced the corresponding reports.

Dina has a wide research experience varying from academic research in Kings College London to monitoring and evaluating the research of development projects in the West Bank. Dina also has a wide experience in Communications mainly in UAE, supporting the fields of health and sustainability.  Dina supports Insights in communicating the results of the various research projects with the public using different media channels.  Dina, before assuming the role of communication manager worked with insights as a research assistant where she worked on both qualitative and quantitative projects. She helped in designing questionnaires, recruiting participants for focus groups, and participating in reporting the results of both qualitative and quantitative research projects.

Ms. Nadia Hamed has a solid track record in managing mystery shopping projects targeting services provided by both private sector and public sector organizations.  Ms. Hamed managed several mystery shopping projects where she was responsible for recruiting and training mystery shoppers.  Ms. Hamed developed solid experience in designing mystery shopping scenarios and indicators.  Naida also worked on drafting summary reports related to mystery shoppers’ assessments of the various services.  Ms. Hamed earned her BA in English literature from the University of Jordan.